Refund Policy
Use this guide from sungum to review returns, exchanges, and refunds.
sungum: refund timing
Once the return arrives and inspection is complete, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.
exceptions at sungum
Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.
What sungum customers should know about starting a request
When requesting a return or exchange, contact us at Support@sungum.shop before sending the item. Once the request is approved, sungum will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.
How sungum handles condition of returns
The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.
sungum: eligibility
We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.
Our approach at sungum to support
For return or exchange assistance, contact Support@sungum.shop or 7272672962.
How sungum handles order problems
If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.
Merchant Information
Business name: sungum
Brand name: sungum
Email: Support@sungum.shop
Phone: 7272672962
Physical address: 588 32nd St, Virginia Beach, Virginia, 23451, United States