Shipping Policy
Use this guide from sungum to review processing, delivery, and tracking.
Details from sungum on returns after delivery
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, sungum also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.
Details from sungum on delivery area
Orders can be shipped only to addresses within the United States. Standard shipping is free.
Details from sungum on delivery issues
When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@sungum.shop or 7272672962. We will work with the carrier and provide an appropriate resolution under our Refund Policy.
What sungum customers should know about processing and transit
Order preparation normally takes place within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
Details from sungum on tracking and addresses
Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
Merchant Information
Business name: sungum
Brand name: sungum
Email: Support@sungum.shop
Phone: 7272672962
Physical address: 588 32nd St, Virginia Beach, Virginia, 23451, United States